현대자동차그룹, 인공지능 서비스 로봇 ‘DAL-e’ 공개
언택트 시대, 고객과 교감하며 소통하고 맞춤형 정보를 제공하는 비대면 서비스 로봇
*아래는 위 기사를 구글 번역기로 번역한 영문 기사의 [전문]이다. [Below is the [full text] of an English article translated from the above article with Google Translate.
Hyundai Motor Group unveils'DAL-e', an artificial intelligence service robot
A non-face-to-face service robot that communicates and communicates with customers in the untouch era and provides customized information
[The story of the case / Reporter Moon Hong-cheol] = Hyundai Motor Group will present a non-face-to-face service robot that communicates with customers, communicates with customers, and provides customized information in the untouch era.
Hyundai Motor Group announced on the 25th (Mon) that it will first unveil the service robot'DAL-e' [footnoteRef:1] and start a customer service pilot service at the automobile sales site (1: DAL-e (Dal-E)) : Drive you, Assist you, Link with you-Abbreviation for experience, Hyundai Motor Group's non-face-to-face customer service robot developed to play the role of a bridge connecting customers and car masters).
The service robot'DAL-e' introduced this time is characterized by a compact appearance with a friendly and warm sensibility design at about half the weight of the guide robots released in Korea. In addition, it is equipped with facial recognition, natural language communication technology, and autonomous mobile technology, so it can be used in various fields that require customer response, such as Hyundai Motor Company and Kia sales offices.
In particular,'DAL-e' is equipped with a recognition function that recommends customers to wear a mask in preparation for the post-corona era, and based on a flexible natural language dialogue system and a robotic arm drive, a higher level of non-face-to-face response to customer behavior and communication. Provide robot service experience.
In addition, by using autonomous movement technology that recognizes and avoids obstacles in real time and four wheels that move freely in all directions, customers can be escorted directly. It is expected to be able to provide information and enjoyment to customers at the same time.
The Hyundai Motor Group service robot'DAL-e' starts a trial service to welcome customers for about a month from the 25th (Mon) at Hyundai Motor's Songpa-daero branch (located in Songpa-gu, Seoul) (11 am to 5 pm).
The Hyundai Motor Group will use'DAL-e' to provide stable service by sharing the role of car master to customers who prefer non-face-to-face service as well as to customers who want to hear more detailed explanations during periods of active visits to branches such as weekends. , Based on customer requirements at the sales site, the function of'DAL-e' will be continuously updated to introduce a robot service specialized in customer response.
In addition, in the future, the plan is to expand step by step, such as providing non-face-to-face services using'DAL-e' not only during the day, but also at the nighttime untact exhibition hall that is open until 10pm.
Hyun Dong-jin, managing director of Hyundai Motor Group's Robotics Lab, said, “'DAL-e' is a next-generation service robot platform that can support customer response regardless of time, and we expect to be a messenger that approaches customers in a friendly way. He said, “We plan to provide a new and more enjoyable untouch experience through continuous technology development such as artificial intelligence to enable communication and communication.”
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